Refund and Cancellation Policy

Free trial

• A new subscription starts with a 7-day free trial. You enter a card to start it.
• We email you a reminder before the trial ends.
• Cancel before the trial ends, and you pay nothing.
• If you do not cancel, we charge your card for the first month on the last day of the trial.

Cancelling

• Cancel at any time in your workspace settings, under Billing. You do not need to contact us.
• The cancellation takes effect at the end of the billing month you already paid for. The Service keeps working until then.
• When the subscription ends, the Service disconnects the workspace's social accounts and stops publishing scheduled posts. Your posts stay in the app as our Privacy Policy describes.

Refunds

• Monthly payments are not refundable. Apart from the cases below and the plan change credit under "Changing plans", we do not give refunds or credits for part of a month or for time you did not use.
• Exceptions: we refund a charge that was made in error, such as a double charge or a charge after you cancelled. If we close your account for a reason that is not your fault, we refund the unused part of the current month. If a law in your country gives you a right to a refund, we follow it.

Changing plans

If you move to a higher plan, the change applies at once, and we charge the price difference for the rest of the current month. If you move to a lower plan, we give you a credit for the difference on your next invoices. We do not pay credits out as cash.

Failed payments

If a payment fails, we try again for about two weeks and email you so you can update your card. If the payment still fails, the subscription ends.

How to ask for a refund

Email support@pingpingpost.com within 30 days of the charge. Include your account email and the date of the charge. We answer within 3 business days. An approved refund goes back to the card you paid with, usually within 5 to 10 business days.

Questions about a charge

Please contact us before you dispute a charge with your bank. We can usually solve the problem faster.

Contact

Fractal LLC, Ohio, USA
Email: support@pingpingpost.com